Bet365 KYC & AML Policy

The platform applies strict KYC and AML procedures to confirm each account holder's identity, reduce fraud risk, and prevent financial crimes such as money laundering and terrorism financing. These controls also help protect personal data and support responsible gaming standards.

This policy aims to ensure:

• A secure and compliant identity check process for every account holder.
• A fair play environment for all users, backed by consistent rules and transparent controls.
• Protection of the platform's financial ecosystem from misuse, including attempts to disguise the origin of funds.
• Ongoing transaction monitoring to identify unusual or suspicious activity at an early stage.
• Strong account protection safeguards through verified ID verification and reliable document submission.
• Alignment with local Indian laws, international AML standards, and relevant regulatory requirements.
• Clear internal reporting obligations to competent authorities where required by law.

Every new player creating an account on the platform must complete a mandatory KYC identity check. Access to deposits, betting, and withdrawals may be limited or blocked until ID verification and address confirmation are successfully completed.

For KYC and document submission, users may be asked to provide:

• A valid government-issued photo ID, such as:
  • Passport
  • Aadhaar card
  • Voter ID card
  • Permanent Account Number (PAN) card
  • Driving licence
• Proof of residential address, such as:
  • Recent utility bill (electricity, water, gas, broadband), dated within the period specified in the KYC instructions
  • Bank or credit card statement showing name and address
  • Registered rental agreement or property tax receipt
• Verification of payment methods used for deposits and withdrawals, such as:
  • Copy or screenshot of the relevant section of a bank statement, showing account holder name and partial account number
  • Proof of ownership of any card, wallet, or UPI handle used on the platform
• Additional personal data where reasonably required to satisfy regulatory requirements, including date of birth, contact details, and occupation details where applicable.

All documents must be legible, valid, and belong to the same account holder who opened the betting account. The platform may request updated documents at any time to keep KYC records accurate and to support ongoing account protection.

Comprehensive AML controls are applied to detect, prevent, and report money laundering, terrorist financing, and related financial crime. These security measures cover account opening, betting behaviour, payment flows, and withdrawal requests.

Key AML measures include:

• Continuous transaction monitoring of deposits, bets, and withdrawals to identify unusual patterns or suspicious activity.
• Use of automated systems to flag high-risk behaviour, repeated failed payments, or inconsistent betting and payment profiles.
• Manual review and, where necessary, escalation of high-value or unusual transfers, rapid turnover of funds, or multiple payment instruments linked to the same account holder.
• Application of enhanced due diligence for higher-risk customers, transactions, jurisdictions, or products in line with applicable regulatory requirements.
• Temporary holding of transactions or freezing of accounts where activity appears irregular or where ID verification and document submission are incomplete.
• Maintenance of detailed records relating to KYC, account activity, and internal assessments for the period required by law.
• Reporting of suspicious transactions or behaviour to relevant regulatory or law enforcement authorities, in line with statutory reporting obligations and confidentiality rules.

Every user is required to observe certain restrictions so that KYC and AML standards are respected and the betting platform remains secure. Any prohibited activity may trigger review, reporting, or immediate action on the account.

Prohibited activities include:

• Opening or maintaining multiple accounts by the same individual, including using different personal data or payment methods to conceal identity.
• Providing false information, or submitting forged, altered, or stolen identification or address documents for ID verification.
• Allowing third parties to use an account, sharing login credentials, or transferring control of an account holder profile to someone else.
• Attempting to launder funds by depositing and withdrawing without genuine betting activity, or using complex transaction patterns to disguise the origin of money.
• Using another person’s payment instrument or bank account without proper authority or submitting payment details that do not match KYC information.
• Manipulating system vulnerabilities, payment channels, bonuses, or betting markets for illicit financial gain or to bypass normal security measures.
• Engaging in any activity that may breach applicable law, support terrorism financing, or interfere with fair play and user safety on the platform.

Any breach of this KYC and AML Policy, or refusal to cooperate in identity check or transaction monitoring processes, may result in immediate action on the account. The platform may act even where an investigation or review is still ongoing.

Penalties for violating AML and KYC rules may include: temporary account suspension, permanent account closure, restriction on deposits or withdrawals, freezing of balances pending review, forfeiture of funds linked to confirmed fraudulent or suspicious activity, cancellation or voiding of impacted bets, bonus adjustments where misuse is identified, reporting of the matter to banks, payment providers, regulators, or law enforcement in line with reporting obligations.

Every player using the platform is responsible for providing complete, accurate, and up-to-date personal data during registration and throughout account use. Users must complete ID verification and document submission promptly when requested and ensure that all submitted information belongs to the actual account holder.

Users are required to cooperate fully in any KYC or AML review, including enhanced checks, and respond to requests for further documentation within the timelines communicated. Account credentials must be kept confidential, and users must take reasonable steps to protect devices and email addresses linked to the account.

Players must inform the platform without delay if they notice suspicious activity involving their profile, such as unrecognised logins, unexplained transactions, or irregular changes in personal data. Users should also avoid accessing their account from insecure networks and should log out after each session to support overall account protection and user safety.

The platform is committed to high standards of transparency, fair play, and responsible gaming, supported by robust KYC and AML controls. These measures are intended to safeguard users, protect personal data, and maintain a safe betting environment for all participants.

Core principles include:

• Adherence to applicable Indian laws, international KYC and AML standards, and other regulatory requirements relevant to online betting and gaming.
• Use of proportionate security measures, including strong encryption and access controls, to protect personal data and financial information.
• Fair and consistent application of identity check and ID verification rules for every account holder, without undue preference.
• Transparent communication of key rules and policies concerning KYC, transaction monitoring, and handling of suspicious activity.
• Proactive internal auditing of transactions and betting patterns to support system integrity, account protection, and user safety.
• Respect for privacy rights and data protection obligations, including limiting access to KYC data to authorised personnel and retaining records only for required periods.
• Ongoing review and improvement of AML and KYC processes to align with evolving legal standards, responsible gaming practices, and industry best practice.