Responsible Gaming

All forms of gambling carry a risk of financial loss. No result is guaranteed and no system can remove this risk.

Responsible gaming means treating betting as a form of entertainment, not a source of income. Your play should never harm your finances, your mental health, your work, or your relationships.

On Bet365, you can set personal limits and use control tools so your activity remains safe and manageable. Decide how much money and time you can afford to spend, and stay within those limits. Avoid chasing losses, avoid using borrowed money, and avoid gambling when under stress or strong emotions.

If betting stops feeling enjoyable and starts to feel like pressure, it is important to pause, review your behaviour, and seek support if needed.

Betting addiction can develop gradually and may be difficult to notice in the early stages. Paying attention to warning signs at the right time helps you protect yourself and the people close to you. Gambling addiction is a serious concern that requires immediate attention and may need professional help.

Common indicators of problematic gambling include:

• Spending more time and money on betting than you planned on a regular basis.
• Feeling restless, irritable, or upset when you try to cut down or stop gambling.
• Chasing losses by increasing your stakes to recover money you have lost.
• Hiding or lying about your gambling activity to family, friends, or colleagues.
• Using gambling to escape from stress, loneliness, depression, or other emotional difficulties.
• Neglecting work, studies, or family responsibilities because of betting.
• Borrowing money, selling belongings, or using funds meant for rent, bills, or daily needs to gamble.
• Repeatedly exceeding your own limits, even after promising yourself you will stick to them.
• Feeling guilt, shame, or hopelessness about your gambling but finding it hard to stop.
• Continuing to play despite clear negative impact on your health, relationships, or financial stability.

Addressing betting addiction requires honest self-reflection, practical steps, and support. You do not need to handle it alone. The tools available on Bet365 and the help of professionals can support your recovery.

Helpful steps include:

• Set strict deposit and spending limits on your account and lower them to an amount you can comfortably afford.
• Use time limits and reality checks to monitor how long you are playing and to take regular breaks.
• Take a cooling-off period or temporary self-exclusion if you feel your gambling is getting hard to control.
• Consider long-term self-exclusion to block access to your account when you feel at risk of harmful play.
• Remove saved payment methods and reduce easy access to funds allocated for betting.
• Avoid gambling when you are tired, under the influence of alcohol or substances, or in emotional distress.
• Share your concerns with someone you trust, such as a family member or friend, so you have external support.
• Contact a counselling service or mental health professional experienced in treating addiction.
• Monitor your bank statements and keep a written record of your gambling to understand the real impact on your finances.
• Use blocking software or apps that restrict access to gambling websites and apps on your devices, where available.

External support can be an important part of dealing with gambling problems. Independent organisations provide confidential advice, counselling, and practical guidance to anyone affected by betting addiction in India.

Some useful support resources include:

• National Institute of Mental Health and Neurosciences (NIMHANS) Centre for Well Being (India-wide mental health services, including addiction support): https://nimhans.co.in
• iCall (Tata Institute of Social Sciences) – free telephone and email counselling across India: https://icallhelpline.org
• Fortis National Mental Health Helpline (24×7 counselling support for mental health and addictive behaviours): https://www.fortishealthcare.com/india/key-medical-procedures/fortis-stress-helpline
• Vandrevala Foundation Mental Health Helpline (pan-India support in multiple languages): https://www.vandrevalafoundation.com
• Government of India Tele MANAS mental health support helpline: https://telemanas.mohfw.gov.in
• Local psychiatrists, psychologists, and clinical social workers registered under the Rehabilitation Council of India or Medical Council of India.

These services can help you understand your gambling behaviour, develop coping strategies, and access structured treatment when required.

If you are concerned about your gambling or worried about addiction, you can contact Bet365 customer support for information on responsible gaming tools and account controls. Support teams can guide you on how to apply limits, cooling-off periods, and self-exclusion options.

Main contact options for customers in India include:

• Live chat support through the help section of your account.
• Email support using the contact form available on the website.
• Help centre articles that explain responsible gaming features, limits, and policies in detail.

When you reach out, you can mention that you are asking for guidance on responsible gaming so that your concerns are handled with appropriate care.